At 3hlinen.shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, and protect your personal data when you visit our website, place an order, or interact with our services.

This Privacy Policy applies to all visitors, customers, and users of 3hlinen.shop.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

This Privacy Policy is prepared in accordance with applicable privacy regulations, including the European Union General Data Protection Regulation (GDPR) and relevant French data protection requirements.

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1. Information We Collect

When you visit 3hlinen.shop or purchase products from our website, we may collect certain information necessary to provide our services and improve your shopping experience.

Personal Information Provided by You

When you place an order, create an account, contact customer service, or communicate with us, we may collect:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Payment information

• Order details

• Purchase history

• Customer service communications

We collect this information only when necessary to provide our services and complete transactions.

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Automatically Collected Information

When you browse our website, we may automatically collect technical information, including:

• IP address

• Browser type

• Device information

• Operating system

• Website pages visited

• Date and time of access

• Browsing behavior

• Cookie information

This information helps us improve website performance, security, and user experience.

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2. How We Use Your Information

We use collected personal information for legitimate business purposes, including:

Processing Orders

Your information may be used to:

• Process and complete purchases

• Confirm orders

• Arrange delivery

• Provide shipping updates

• Manage payments

• Handle returns and refunds

• Maintain transaction records

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Customer Support

We use your information to:

• Respond to inquiries

• Provide assistance

• Resolve order issues

• Improve customer service

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Website Improvement

We may analyze customer information to:

• Improve website functionality

• Understand customer preferences

• Improve products and services

• Enhance shopping experiences

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Marketing Communications

Where required, and with your consent, we may send promotional communications, product updates, or special offers.

You may unsubscribe from marketing emails at any time by following the instructions included in the communication or contacting us directly.

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3. Legal Basis for Processing Personal Data

Under applicable privacy laws, including the GDPR, we process personal data based on the following legal grounds:

Contract Performance

We process information necessary to fulfill orders, deliver products, and provide customer services.

Legal Obligations

We may process information to comply with legal requirements, accounting obligations, and official requests.

Legitimate Interests

We may process information to:

• Improve our services

• Protect website security

• Prevent fraud

• Maintain business operations

Consent

For certain activities, we process personal data only after obtaining your consent.

You may withdraw your consent at any time where legally permitted.

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4. Payment Information

Payments made through 3hlinen.shop are processed securely through trusted third-party payment providers.

We do not store complete payment card details on our own systems.

Payment providers process payment information according to their own privacy policies and security standards.

We encourage customers to review the privacy practices of payment providers used during checkout.

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5. Sharing of Personal Information

We only share personal information when necessary to provide our services.

Information may be shared with:

Service Providers

Trusted partners that help us operate our business, including:

• Payment processors

• Shipping providers

• Order fulfillment services

• Website hosting providers

• Analytics providers

• Customer service tools

These providers are authorized to use information only for the services they provide.

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Legal Requirements

We may disclose personal information when required by:

• Applicable laws

• Government authorities

• Court orders

• Legal proceedings

• Protection of our rights and security

We do not sell, rent, or trade customer personal information to third parties.

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6. Cookies and Tracking Technologies

3hlinen.shop uses cookies and similar technologies to improve website functionality and provide a better shopping experience.

Cookies may help us:

• Remember shopping cart information

• Store customer preferences

• Analyze website usage

• Improve website performance

• Provide relevant services

You can manage or disable cookies through your browser settings.

Please note that disabling cookies may affect certain website features.

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7. Data Security

We take reasonable technical and organizational measures to protect your personal information.

These measures are designed to protect against:

• Unauthorized access

• Data loss

• Misuse of information

• Unauthorized disclosure

• Security threats

Although we take appropriate precautions, no internet-based system can guarantee complete security.

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8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy.

Information may be retained for:

• Processing transactions

• Providing customer support

• Meeting legal obligations

• Resolving disputes

• Maintaining business records

When information is no longer needed, it will be securely deleted or anonymized where appropriate.

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9. Your Privacy Rights

Under applicable laws, including GDPR, you may have the following rights:

Right of Access

You may request access to personal information we hold about you.

Right of Correction

You may request correction of inaccurate or incomplete personal data.

Right of Deletion

You may request deletion of your personal information where legally permitted.

Right to Restrict Processing

You may request restrictions on certain processing activities.

Right to Object

You may object to certain types of processing.

Right to Data Portability

You may request your personal information in a structured and commonly used format.

To exercise your rights, please contact:

Email:

info@3hlinen.shop

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10. Third-Party Websites

Our website may contain links to third-party websites or services.

3hlinen.shop is not responsible for the privacy practices, content, or security measures of external websites.

Customers should review the privacy policies of third-party websites before providing personal information.

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11. Children's Privacy

3hlinen.shop does not knowingly collect personal information from children without appropriate authorization.

If you believe that personal information from a child has been collected improperly, please contact us so that appropriate action can be taken.

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12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in business practices

• Legal requirements

• Technology improvements

• Service updates

Any changes will be published on this page.

Customers are encouraged to review this Privacy Policy regularly.

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13. Contact Information

If you have questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Website:

3hlinen.shop

Email:

info@3hlinen.shop

We are committed to protecting your privacy and providing a secure, transparent, and trustworthy online shopping experience.

Thank you for trusting 3hlinen.shop.